IT Support Desk Technician
We have an excellent opportunity for a self-motivated and ambitious individual to join our friendly IT Support Desk team!
We are seeking an IT Support Desk Technician to join our IT team. This hands-on role is vital in ensuring smooth day-to-day operations across the business by providing first and second-line support for hardware, software, and network systems. You’ll work closely with colleagues in the UK and Czech Republic, delivering timely, professional assistance and maintaining high standards of service and reliability.
Key Responsibilities & Tasks
- Provide high-quality 1st and 2nd line technical support via Manage Engine ServiceDesk, meeting SLAs.
- Set up, configure, and maintain user hardware (HP PCs, Dell laptops, Microsoft Surface devices) and peripherals.
- Support Zebra printers and Raspberry Pi devices used in production environments.
- Administer Active Directory, Azure/Entra ID, Microsoft 365, and Adobe Admin Centre.
- Deliver remote and occasional on-site support, including visits to the Czech Republic.
- Assist with LAN, WAN, VPN, firewall, and Wi-Fi troubleshooting.
- Configure and manage MFA through Cisco Duo, ensuring security compliance.
- Maintain accurate documentation and knowledge base articles.
- Participate in the on-call rota for critical incident support.
What we're looking for
- Experience providing 1st and 2nd line IT support in a multi-site or production environment.Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
- Familiarity with Zebra printers, Raspberry Pi devices, and remote management tools.
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP) and VPN connectivity.
- Knowledge of security tools and protocols, including MFA and endpoint protection.
- Excellent communication and documentation skills.
- Willingness to travel, including occasional trips to the Czech Republic.
What we offer:
Great package – pay, bonus and pension
33 days’ holiday
Personal development
Recognition and reward
Health Cash Plan
General Income Protection
Life Assurance
Employee Assistance Programme
On-site parking and great public transport links
- Department
- IT
- Locations
- Newton Abbot
- Yearly salary
- 30,000 - 32,000
- Employment type
- Full-time
Newton Abbot
Harrier Benefits
-
Competitive Salaries
We never just pay the minimum and believe people should be paid well to reflect their skills and specialist knowledge. -
Cash Plan Scheme
We work in partnership with BHSF to enable our employees to claim cash back for a whole array of different medical treatments, from flu jabs to physio and everything in between. -
Life Assurance
After 12 month's service, we can help you protect your love ones if the worst should happen. -
Enhanced Holiday
We work hard, but understand the need to switch off. We offer 25 days holiday a year, plus bank holidays. -
And more...
We also have very generous, non-contractual bonuses, have free parking, reward schemes, pension contribution matching, Mental Health First Aiders and an Employee Assistance programme, a culture that promotes a happy healthy workforce and lots more!
Why work for us?
As a long standing and well-known company within the South Devon area we pride ourselves on being a preferred employer, recruiting only those applicants willing to meet the challenges and demands of this technological, diverse and innovative manufacturing environment.
We have developed a people plan which continues to support the company’s vision and values whilst creating a culture that attracts, retains and inspires talent.
We are an Inclusive Employer
We believe in equal opportunities for all and do not discriminate against anyone for their age, disability, sexual orientation, marital status, pregnancy and maternity, race, religion or sex.